Senior Business Systems Analyst – Receivables Finance

Kraków-based position at ITDS, working for a global financial institution within the Receivables Finance domain, focusing on optimizing system support and efficiency.

• At least 5 years of experience in business analysis, systems support, or related roles
• Proven stakeholder management and effective communication skills
• Strong knowledge of system administration, user access, and audit processes
• Experience with UAT coordination and sign-off procedures
• Continuous improvement mindset and problem-solving ability in production environments
• Experience in process documentation and business analysis
• Good command of English for daily collaboration

Nice to have:

• Knowledge of Receivables Finance operations or similar financial domains
• Experience supporting IB or ERP systems
• Certification in Business Analysis or Project Management

• Act as the primary liaison between business teams and IT on system-related issues and initiatives
• Provide expert consultation on internal systems and tools for enhanced business use
• Advise on system enhancements to better meet user and process requirements
• Support system adoption, optimization, and ongoing improvements
• Manage first-line production support for core applications, triage issues, and escalate as needed
• Oversee user access management, maintain data integrity, and uphold audit readiness
• Coordinate business-led development activities, testing (including UAT), and deployment
• Support incident management and collaborate with IT to resolve production issues effectively
• Manage access requests, transaction queries, and administrative tasks for multiple regions
• Contribute SME input across projects, releases, and system enhancements
• Perform business analysis activities, including work on forecast booking records for RF products
• Support risk management, release testing, and post-deployment issue resolution

Only candidates with an existing legal right to work in the European Union will be considered for this role.