Mid-Level Production Support Specialist – Banking Systems

This is a Kraków-based hybrid work opportunity at ITDS, supporting a client in the banking industry. The role focuses on production support for critical client onboarding and reporting systems within financial technology.

• Minimum of 2 years' experience in IT support, DevOps, or SRE roles.
• Solid experience managing incidents, problem records, and change requests.
• Knowledge of SQL and databases.
• Familiarity with Microsoft Dynamics, AWS, Azure, Java, and Linux.
• Strong team-oriented mindset with a collaborative spirit and risk awareness.
• Desire to understand root causes of issues.

Nice to have:

• Previous experience or relationships within HSBC, especially within GCB or GPBW teams.

• Provide production support for PB Client Onboarding and PB Client Reporting systems, ensuring operational stability.
• Analyze incidents and collaborate with development teams to develop effective solutions.
• Manage Incidents and Problem Records within ServiceNow, applying a problem coordinator approach.
• Support ongoing technical and process enhancements with Support, DevOps, and SRE teams.
• Respond promptly to system alerts and take proactive actions to prevent disruptions.
• Support system maintenance and releases during non-office hours, including weekends.

Only candidates with an existing legal right to work in the European Union will be considered for this role.