ServiceNow Architect (Enterprise Architecture, ITSM/Platform)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and 420,000 team members in more than 50 countries. The role is within Capgemini Poland's Application Business Line (ABL), a Low-Code Hub with over 400 professionals working on platforms including Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow. The position is based in Poznań, Gdańsk, and Wrocław, Poland.

• 5+ years of experience designing and implementing ServiceNow solutions at scale
• Strong leadership and decision-making skills in enterprise environments
• Ability to translate business needs into robust technical architecture
• Expertise across multiple ServiceNow suites (ITSM, CMDB, ITOM, HRSD, CSM)
• Strong communication and facilitation skills for senior stakeholders
• Knowledge of integration technologies (REST, SOAP, SSO, SAML)
• Relevant certifications (CSA, CIS, CAD, CTA) are an advantage

• Define end-to-end architecture across business, information, systems and technology
• Design ServiceNow-based enterprise workflows and ITSM solutions
• Provide consultancy to senior stakeholders and guide technical decisions
• Lead architectural governance and act as design authority
• Support bids, proposals and pre-sales engagements
• Drive innovation and contribute to new digital solution offerings
• Support delivery of complex, large-scale platform implementations