Solution Architect — CRM & Process Automation

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SeniorOn-siteFull-time

#342587·Dodano 5 miesięcy temu·4

Źródło: RITS Professional Services

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Tech Stack / Keywords

Salesforce Microsoft Dynamics REST API SOAPAPIETL Azure Postman

Firma i stanowisko

RITS is a consulting and technology partner supporting organizations in designing and implementing CRM solutions, business process automation, marketing automation, and loyalty programs. They execute projects for domestic and international clients in the financial, retail, manufacturing, telecommunications, and public sectors.

Wymagania

Minimum 5 years of experience in CRM, BPM, low-code, or business process automation projects
Experience as Solution Architect, System Architect, Integration Architect, Technical Lead, Lead Developer, Lead Consultant, or similar roles
Practical experience with at least one enterprise CRM, BPM, or low-code platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, Appian, OutSystems, or similar
Experience designing end-to-end architecture for deployments in medium or large organizations
Experience working with business requirements and translating them into solution architecture
Ability to communicate with business, IT, security, infrastructure, and integration teams
Experience working with delivery teams including analysts, developers, testers, implementation consultants, and project managers
Good command of Polish and English sufficient for working with international clients and technical documentation

Technical competencies:

Understanding of CRM, BPM, workflow, or process automation system architectures
Knowledge of configuration, customization, and extension of CRM/BPM platforms
Ability to distinguish when no-code/low-code configuration suffices versus when custom development is needed
Knowledge of business process modeling including BPMN 2.0
Experience designing integrations using REST API, SOAP, webhooks, OData, middleware, iPaaS, or API Gateway
Understanding integration patterns: synchronous/asynchronous integrations, event-driven, queues, retry, idempotency, throttling, batch, and ETL
Skills in designing data models, data flows, and mappings between systems
Knowledge of authentication and authorization mechanisms such as OAuth 2.0, SAML, OpenID Connect, SSO, Azure AD/Entra ID, Okta, or ADFS
Understanding application security, roles and permissions, auditability, event logging, data retention, and GDPR compliance
Understanding infrastructure topics: DEV/TEST/UAT/PROD environments, deployment, monitoring, diagnostics, availability, backup, and disaster recovery
Knowledge of relational databases sufficient to design data models and communicate with technical teams
Familiarity with architectural and technical documentation: HLD, LLD, architecture diagrams, integration diagrams, ADR, API descriptions, data mappings
Familiarity with tools such as Postman, Swagger/OpenAPI, Jira, Confluence, Draw.io, Lucidchart, or similar

Nice to have:

Experience with Creatio or other CRM, BPM, low-code, and process automation platforms
Experience working for integrators, consulting firms, or technology partners
Experience with integration platforms and tools such as Azure Logic Apps, MuleSoft, Boomi, Kafka, RabbitMQ, Azure Service Bus
Knowledge of public cloud platforms: Azure, AWS, or GCP
Experience with CI/CD, Azure DevOps, GitLab, or similar tools
Basic knowledge of Infrastructure as Code (IaC) tools like Terraform or Bicep
Knowledge of backend stacks such as .NET/C# or Java sufficient to read code and communicate with developers
Experience with RPA tools like UiPath, Power Automate, Automation Anywhere
Experience in regulated sectors: finance, insurance, telecom, healthcare, or public sector
Platform certifications such as Creatio, Salesforce, Microsoft Dynamics 365/Power Platform, Pega, Appian, OutSystems
Architectural certifications such as TOGAF, Open CA, AWS Solutions Architect, Azure Solutions Architect

Obowiązki

Designing architecture for CRM, BPM, low-code, and process automation solutions
Leading end-to-end solution architecture: business processes, data model, roles and permissions, integrations, customizations, deployment, and maintenance
Defining integration architecture with client systems such as ERP, core systems, data warehouses, marketing automation, communication channels, and external systems
Selecting appropriate integration and technology patterns for project needs
Conducting discovery workshops and translating business requirements into architectural decisions
Collaborating with client security teams on SSO, IAM, data protection, information classification, GDPR, and audit requirements
Cooperating with infrastructure teams on deployment models, environments, availability, monitoring, maintenance, and CI/CD
Providing substantive support to RITS implementation teams: architectural reviews, design decisions, delivery standards, and documentation
Participating in RITS pre-sales processes including estimations, feasibility assessments, solution concepts, presentations, and support for RFI/RFP responses
Identifying technological risks and proposing practical solutions
Ensuring quality, performance, scalability, and maintainability of designed solutions

Benefity

Participation in CRM, BPM, low-code, and process automation projects for business clients in Poland and abroad
Role involving close work with business, technology, and delivery with real impact on designed solutions
Collaboration with implementation teams, consultants, architects, developers, and client teams responsible for business, IT, security, and infrastructure

RITS

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