Junior Customer Support Specialist (with Italian)

Capgemini is a global business transformation partner specializing in AI, cloud, and data technologies. The company has over 410,000 team members across more than 50 countries and reported 2025 revenues of €22.5 billion.

• Advanced level of English and Italian with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities; capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience with ability to build lasting relationships and adapt to change.
• Bachelor’s degree or current student status.

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.