IT Support Engineer

HRO Digital is an international company providing recruitment support within Fintech, Finance and Banking market in EMEA. They connect innovative organizations with top talent and conduct systematic market research to stay ahead of the competition.

• 2 years of experience in a similar position
• Strong problem-solving and diagnostic skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work independently and in a team
• Proactive and self-driven approach to tasks and learning
• Experience supporting Windows and macOS environments and enterprise IT

Nice to have:

• Incident Management
• Windows Server
• Windows
• Service Management
• Customer support
• Service desk

Languages:

• Polish
• English

• Provide first-line IT support in a global environment for end users across multiple locations
• Deliver on-site and remote technical support for end users
• Resolve incidents and service requests via ticketing systems, phone, and email
• Troubleshoot, configure, and deploy hardware and software including PCs, laptops, Macs, mobile devices, and printers
• Support Microsoft 365, Windows, macOS, and basic network services (DNS, DHCP, TCP/IP)
• Maintain accurate documentation in ticketing systems and knowledge bases
• Manage IT assets, inventory, and assist with procurement processes
• Escalate complex issues to appropriate technical teams or vendors when required
• Participate in IT projects, deployments, and infrastructure support activities
• Contribute to improving support procedures and documentation