Customer Success Account Management

The role is for an early-in-career Customer Success Account Manager (CSAM) operating within a pod model and under the guidance of senior CSAMs and a Manager. The CSAM manages a shared portfolio of accounts, delivering standardized customer success outcomes including executive partnership, solution health, cloud adoption, and AI acceleration activities.

Required:

• Bachelor’s degree or equivalent early-career experience.
• Legal authorization to work in the role location (Poland).
• 0–2 years experience in program management, customer-facing operations, technology delivery, or analytics.
• Strong verbal and written communication in English and Polish.

Preferred:

• Coursework or experience in program management, business operations, or MBA in progress/completed.
• Exposure to enterprise software, cloud platforms, or B2B customer success.
• Experience working in pod, squad, or matrixed teams.

Executive partnership and execution:

• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under senior guidance.
• Support agent and Copilot adoption across assigned pod accounts.
• Complete assigned activities accurately and escalate exceptions.

Portfolio-level intelligence and preparation:

• Maintain current account context across the pod’s defined portfolio.
• Synthesize account signals into key updates.
• Detect risks, upcoming deliveries, milestones, and open issues.
• Detect portfolio patterns such as recurring blockers.

Execution orchestration (not delivery):

• Track delivery and milestone progress with partners and CSAs.
• Map dependencies across workloads and milestones.
• Flag drift proactively.
• Coordinate remediation follow-ups across internal teams.

Reactive signal aggregation:

• Monitor reactive support signals like case volume and repeat drivers.
• Aggregate trends into portfolio-level insights and surface escalation risks.
• Track commitments from Support, IM, and Service Managers.
• Distill reactive noise into actionable insights.

Operating model:

• Operate within a pod model covering a shared portfolio of accounts.
• Work under oversight of Manager and senior CSAMs.
• Limit interactions to task execution and information capture, with executive partnership led by senior CSAM.

Candidates must be legally authorized to work in Poland, meaning holding citizenship, valid visa, or work permit. Microsoft is an equal opportunity employer and provides accommodations for disabilities and religious practices during the application process.