Junior/Mid Business Analyst IT

Falck is an international provider of emergency response, assistance, and healthcare services, headquartered in Copenhagen. You will join the Digital Enablement team within Falck's Data, Insights & AI department, which leads AI enablement and adoption across the organisation.

• A relevant master's degree in fields such as business administration, digital business, or information systems.
• 1 to 4 years of relevant professional experience.
• Experience in business analysis, consulting, data, or digital roles.
• Full professional fluency in English.
• Ability to translate user and stakeholder input into clear, well-documented requirements for development teams.
• Strong communication skills to work with both technical and non-technical stakeholders.
• Strong problem-solving, facilitation, and communication skills, translating complex topics into clear narratives.
• Strong analytical and structured thinking with attention to accuracy and detail in documentation.
• Strong knowledge of the AI landscape including LLMs and familiarity with ML concepts and prompt engineering.
• Hands-on experience with generative AI tools, understanding their applications and limitations.
• Confidence in asking probing questions and constructively challenging assumptions.

Nice to have:

• Familiarity with Agile methodologies and backlog management tools.
• Working knowledge of data analysis tools such as Excel, SQL, and Power BI.
• Experience with enterprise AI assistants such as Microsoft Copilot or other large language model tools.
• Experience in adoption, change management, training, or internal communications.
• Knowledge of responsible and compliant AI use in enterprise settings.

• Assist the Product Owner in maintaining and prioritizing the backlog, ensuring user feedback is correctly represented.
• Build the case for proposed initiatives: estimate value, effort, and risk to support prioritisation decisions.
• Translate gathered user feedback and bugs into formal user stories and bugs in ADO.
• Analyse usage and feedback data to track adoption, surface patterns, and report on how AI products perform.
• Act as a mandatory quality gatekeeper by performing functional and UAT on all relevant PRs before they are released.
• Support with the creation and maintenance of a library of educational materials like posters, guides, and short videos.
• Moderate all official user communication channels, including the main Teams channels.