Production/Application Support Engineer

This role is in the banking industry and focuses on IT operations, application support, and incident management frameworks.

• 5+ years in IT operations or production-facing roles.
• Proven incident ownership from alert to RCA to prevention.
• 2+ years working within an ITIL framework.
• Experience in Agile environments.
• Excellent English communication skills (C1 level).
• Proficiency with Jenkins and CI/CD methodologies.
• Strong troubleshooting, problem-solving, and independent investigation skills.
• Experience with log analysis tools like Splunk and Sysdig.
• Familiarity with observability tools like Prometheus and Grafana.
• Comfortable operating Kubernetes services.
• Excellent skills with Ansible and Docker.
• Basic scripting skills (Bash, Python) for automation.

Nice to have:

• Operational experience with IBM Datastage.
• Willingness to learn Pega and Airflow.
• Experience with relational databases (Oracle, DB2).
• Knowledge of ETL application behaviors and Rest API communication.
• Experience with supporting distributed systems such as Kafka.
• Java development background for understanding integrations.

• Owning the RCA process for production incidents, diagnosing, resolving, and preventing future occurrences.
• Continuously monitoring service health and managing production support.
• Designing, implementing, and maintaining CI/CD pipelines.
• Ensuring the stability of Pre-Production and Production environments.
• Documenting operational procedures and known issues to enhance knowledge management.
• Collaborating with development and platform teams to improve operational feedback loops.
• Identifying pain points and proposing automation strategies.
• Enhancing observability through dashboards and alerts.
• Participating in service continuity initiatives and disaster recovery drills.