Support Specialist

GS Services is seeking a Support Specialist II to join their team responsible for supporting clients using 3-GIS and Esri products. The role involves technical expertise and client advisory in diagnosing and resolving complex technical issues related to GIS software and databases.

• Higher education in IT, GIS, information systems, or related field.
• 3–4 years of experience in technical support, customer service, or GIS.
• Good knowledge of ArcGIS Desktop/Pro, ArcGIS Server/Enterprise, and Esri Portal products.
• Experience with GIS tools for data analysis and geoprocessing.
• Knowledge of Python or similar scripting language.
• Experience working with databases such as PGAdmin, SQL Developer, or SQL Server Manager.
• Familiarity with Jira or similar ticketing systems.
• Excellent communication skills.
• Analytical and critical thinking abilities.
• Good organization and independence.
• Ability to multitask.
• Willingness to continuously learn and develop skills.

Nice to have:

• Knowledge of configuration of 3-GIS solutions.
• Experience with 3-GIS Admin.
• Knowledge of API, automation, or system integrations.
• Experience in telecommunications industry related to infrastructure planning, construction, or management.
• Advanced spatial analysis and geoprocessing in Esri environment.
• Experience troubleshooting web applications in local, cloud, and hybrid environments.
• Knowledge of Windows Server, IIS, and 3-GIS solutions.

• Provide technical support and resolve issues related to 3-GIS and Esri software.
• Diagnose problems concerning ArcGIS Pro, ArcGIS Enterprise, Portal, and databases.
• Analyze GIS data and use mapping tools for issue resolution.
• Configure web services, application servers, and database connections.
• Support updates and configuration of 3-GIS and Esri solutions.
• Test new functionalities and verify bug fixes.
• Document support requests and escalate complex problems to appropriate teams.
• Collaborate with Sales, Product, Development, and PMO teams.
• Educate clients on product functionality and best practices.
• Create and develop documentation and internal knowledge base.
• Participate in improving support processes and service quality.
• Mentor and support new team members.

The data administrator is GS Services sp. z o. o., based in Warsaw, Poland. Personal data is processed for recruitment purposes in compliance with legal regulations. Providing mandatory data is required for recruitment processing. Consent may be withdrawn at any time. Data recipients include Just Join IT service and other entities processing data related to recruitment.