Technical Advisor with French & Polish

Concentrix helps to create innovative solutions that provide exceptional Customer Experience and increase efficiency.

• Fluent French (C1) – both written and spoken.
• Fluent Polish (C1) – both written and spoken.
• Very good English (C1) – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Ability to deal with challenging or disappointed customers in a calm way.
• Team player, adaptable, and quality-focused with good IT tool skills.
• Experience in customer service (individual / business customers).

Nice to have:

• Interest in new technology and electronics trends.

• Handle customer inquiries: e-mails in English and phone calls in French or Polish.
• Support international market: individual (B2C) and business customers (B2B).
• Deal with complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work.
• Communicate in a friendly, professional, and customer-focused manner.
• Input data, write quickly and clearly.