Application Support Engineer

22k - 26k PLN22 000 - 26 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorHybryda·KrakówFull-time·Umowa o pracę

#422632·Dodano miesiąc temu·45

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Unix Linux Oracle DB ITILControl-MCommunication skillsShell

Firma i stanowisko

HSBC Technology Poland is part of HSBC, a global banking and financial services organisation operating in 64 countries and territories. The role supports the private banking business using the Avaloq platform, a leading wealth management and banking platform.

Wymagania

5+ years of IT experience in application/support roles within banking.
Bachelor's or graduate degree.
Knowledge of the Avaloq Front Platform.
Experience with Windows, Unix, and Linux for BAU activities like file transfers and troubleshooting.
Proficiency in PL-SQL and basic knowledge of Oracle DB.
Experience with production batch tools such as Control-M, Autosys, and Zena.
Understanding of ITIL processes: Incident, Problem, and Change Management.
Excellent analytical and problem-solving skills.
Effective communication skills to engage internal/external stakeholders and end users.
Fluency in spoken and written English.

Nice to have:

Avaloq ACP certification.
ITIL Foundation certificate.
Scripting experience, e.g., shell scripting.

Obowiązki

Build and maintain strong functional knowledge of applications and underlying data to perform impact analysis and troubleshoot.
Manage the incident lifecycle end-to-end, including triage, investigation, escalation, and closure.
Raise and manage problem tickets (PRBs) while informing and engaging relevant teams.
Distinguish between incidents and service requests and fulfill reporting requests.
Own end-of-day batch processing in the production environment.
Conduct daily health checks and application monitoring.
Manage end-user expectations and maintain clear communication with stakeholders.
Support shift-based operating model including UK shift coverage, weekend on-call, and ad hoc weekend support.

Benefity

Additional bonuses for recognition awards.
Multisport card.
Private medical care.
Life insurance.
One-time reimbursement for home office setup (up to 800 PLN).
Cafeteria platform.
Employee assistance program.
Additional contributions to PPK scheme.
Corporate parties and events.
CSR initiatives.
Nursery discounts.
Financial support for training and education.
Social fund.
Flexible working hours.
Free parking.

Premie

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Płatny urlop

Elastyczne godziny

Parking dla aut

Dofinansowanie szkoleń

Spotkania integracyjne

Płatne święta

HSBC

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