Business Analyst / Senior Business Analyst

RITS Software House, part of RITS Group, works on an international project for a loyalty and CRM platform serving global brands. The role involves collaborating on a business-critical platform with enterprise clients and complex business rules.

• Minimum 4 years of experience as business or system analyst in enterprise implementations (5+ years for senior level).
• Practical experience implementing at least one loyalty platform, CRM, CDP, marketing automation, or customer engagement platform.
• Fluent English (C1) for workshops and specification writing.
• Skills in creating requirements: user stories, acceptance criteria, process modeling (BPMN/UML), data modeling, and SQL for data verification.
• Experience reading and analyzing REST/OpenAPI.
• Daily practice with Jira and Confluence.
• Comfort working directly with enterprise stakeholders without intermediaries.

Nice to have:

• Knowledge of loyalty mechanics like earn & burn, tier qualifications, coalition programs, breakage, liability, point expiration.
• Experience in airline/travel loyalty, fuel retail, or similar industries.
• Experience with named loyalty platforms like Open Loyalty, Antavo, Talon.One, Capillary, Voucherify, Eagle Eye, Salesforce Loyalty Management, Oracle CrowdTwist, Synerise.
• Participation in multi-brand, multi-country, or multi-currency rollouts.
• Additional experience in retail, eCommerce, banking, or telco sectors.

• Leading discovery workshops and gathering requirements from enterprise clients in marketing, CRM, IT, and retail operations.
• Translating loyalty program rules into executable specifications covering points logic, benefits, promotions, coupons, partner cooperation, reward catalogs, and anti-fraud rules.
• Specifying integrations with loyalty system environment including POS, booking systems, CRM/CDP, eCommerce, mobile apps, payments, ERP, and data warehouse.
• Managing data model of loyalty program members including identification, identity merging, GDPR requirements, segmentation attributes, and transaction history.
• Writing user stories with testable acceptance criteria for QA.
• Supporting UAT including test scenarios, defect triage with client, and business approvals.
• Controlling scope: assessing change requests, estimating impacts, and managing backlog with PM and product owner.