IT Service Owner

Counterparty Credit Risk (CCR) is a business-critical function within HSBC. The CCR IT team delivers the technology that calculates counterparty credit risk exposure for thousands of clients globally every day.

• At least 5 years experience in IT Service Management, Infrastructure/Software support, or Project Management.
• Very good knowledge of ITIL methodologies, especially in SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationships with stakeholders and colleagues.
• Can-Do attitude where no task is too small or too big.
• Team player and adaptable to change.
• Good knowledge of IT technologies, their components, and operational environments.
• Good knowledge of Windows, Linux, or databases such as Oracle.
• Strong communication skills in English.

Nice to have:

• ITIL v4 certification.
• Project Management certifications (PRINCE2/ PMP).
• Network or other IT related certificates.

• Be accountable for maintaining effective control of the end-to-end application and service (Dev, UAT, Production, Contingency).
• Ensure successful operation and continuous improvement of services.
• Adhere to governance processes and ensure compliance with all FIM requirements, IT Controls & processes.
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicate benefits and performance to the Business.
• Serve as a contact or escalation point for assigned services requests from stakeholders and other functions.
• Collaborate with key stakeholders within and outside the Function including Services Owners, POD Team Members, Risk & Control Officers, Infrastructure Leads, vendors, SSP Leads, and CCO Tech colleagues.
• Delegate requests for information/completion of reviews to POD team members, consolidate information and respond to requesters.
• Regularly review inventory tools to maintain service and application information.