1st Level Support Specialist with German | Poland

Deloitte is hiring for a 1st Level Support Specialist role based in Poland, supporting users of the SAP Concur platform in an international environment. The position involves working across offices in Katowice, Wroclaw, or Poznan with a hybrid work model.

• Minimum B2 level proficiency in German.
• Minimum B2 level proficiency in English.
• Initial experience in Customer Service, IT Support, Help Desk, or Service Desk roles.
• Willingness to work in a hybrid model at offices in Katowice, Wroclaw, or Poznan.
• Logical thinking and independent problem-solving skills.
• Good communication and user-oriented attitude.
• Basic knowledge of MS Office.
• Willingness to learn new systems and processes.
• Knowledge of SAP Concur is a plus but not required.

• Support users in German and English through ticketing systems, email, and phone.
• Assist with issues related to expense claims and business delegations.
• Analyze and solve problems related to SAP Concur.
• Help users with system functionalities.
• Manage requests according to established SLAs.
• Collaborate with 2nd Level Support on complex problems.
• Identify recurring issues and contribute to process improvements.