Site Reliability Engineer

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. Craftware delivers end-to-end projects: from analysis and architecture through implementation to development and maintenance. They are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

• A minimum of intermediate proficiency with the Salesforce platform
• Strong experience in Site Reliability Engineering, DevOps, Production Engineering, Application Operations, or a similar role
• Experience working with complex, highly integrated enterprise architectures
• Strong understanding of end-to-end business process monitoring and dependency management
• Experience with incident management, root cause analysis, problem management, and service restoration
• Practical knowledge of monitoring, logging, alerting, and observability platforms
• Good understanding of SLI, SLO, SLA, availability, latency, throughput, and reliability concepts
• Experience with CI/CD, release management, infrastructure automation, and deployment processes
• Understanding of high availability, disaster recovery, failover, and resilience patterns
• Ability to coordinate technical activities across multiple teams and system owners
• Experience managing or coordinating a DevOps or operations-focused engineering team
• Strong analytical, troubleshooting, and communication skills

Nice to have:

• Experience with cloud platforms (AWS, Azure, or GCP) in a production operations context
• Experience with containerization and orchestration (Docker, Kubernetes)
• Scripting/automation skills (Python, Bash, or similar)
• Familiarity with APM/observability tooling (e.g., Datadog, Dynatrace, New Relic, Grafana, Prometheus)
• Experience with messaging/integration middleware (e.g., Kafka, MQ, ESB platforms)
• ITIL or similar IT service management framework knowledge

• Ensure high availability, reliability, performance, and operational continuity of business-critical systems and services
• Monitor and analyze end-to-end business processes across multiple applications, APIs, middleware components, messaging platforms, and external systems
• Identify system dependencies and assess their impact on business service availability
• Establish and maintain monitoring, observability, alerting, and dashboards covering both technical and business-process metrics
• Define and track SLIs, SLOs, availability targets, and other reliability metrics
• Coordinate major incidents involving multiple systems and technical teams
• Lead root cause analysis for production incidents, integration failures, performance degradation, and service interruptions
• Coordinate troubleshooting and communication with SPOCs, system owners, vendors, infrastructure teams, and external providers
• Manage and prioritize the work of the DevOps team responsible for deployment, monitoring, automation, infrastructure, and operational support
• Drive automation of operational activities, deployments, health checks, recovery procedures, and system maintenance
• Maintain operational runbooks, troubleshooting guides, escalation paths, and recovery procedures
• Ensure appropriate backup, disaster recovery, failover, and business continuity mechanisms are implemented and validated
• Support release planning, production readiness, risk assessment, dependency analysis, and rollback strategies
• Proactively identify reliability risks, performance bottlenecks, single points of failure, and architectural weaknesses
• Work with development and architecture teams to improve resilience, scalability, fault tolerance, retry mechanisms, and graceful degradation
• Lead post-incident reviews and ensure corrective and preventive actions are implemented

Zgodnie z art. 13 ust. 1 i 2 rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych, dalej: RODO) (Dz. Urz. UE L119/1) informujemy, że:

1. Administratorem Pana/Pani danych osobowych jest Craftware Sp. z o.o. al. Jerozolimskie 134, 02-305 Warszawa; wpisana do Krajowego Rejestru Sądowego pod nr KRS 0000328647; NIP 527-260-22-47.
2. Pana/Pani dane osobowe będą przetwarzane zgodnie z RODO ... Ostateczne decyzje dotyczące przebiegu procesu rekrutacyjnego podejmowane są przez rekruterów.