Field Service Engineer* - Poland

TOMRA Recycling develops and manufactures sensor-based sorting technologies for the global recycling and waste management industry. It has over 9,000 sorting units installed and operates in over 100 countries, serving as a trusted partner worldwide.

• Degree in Electrical Engineering, Mechatronics, Automation Engineering, or related technical discipline; or equivalent technical qualification with relevant experience.
• 3-5 years experience in field service, maintenance, technical support, or industrial service role.
• Willingness to travel approximately 80-90% of working time across Poland and Central & Eastern Europe.
• Strong electrical and mechanical troubleshooting skills and ability to independently resolve technical issues.
• Good communication and interpersonal skills; able to explain technical topics clearly.
• Customer-oriented mindset with ability to work effectively with diverse cultures and backgrounds.
• Strong organizational skills to manage multiple tasks in a dynamic environment.
• Hands-on approach, passion for technology and engineering.
• Fluent in Polish and good written and spoken English.
• Valid Category B driver's license.

• Perform field service activities including commissioning, installation, testing, integration, optimization, preventive maintenance, troubleshooting, and repair of TOMRA Recycling systems primarily in Poland and support other Central & Eastern European countries.
• Prepare comprehensive service reports after installations and maintenance to facilitate knowledge sharing.
• Ensure timely and accurate reporting of service activities, expenses, spare parts usage, and operational data.
• Deliver on-site training to customer maintenance and service teams and support development of fellow engineers.
• Provide technical support via phone and respond promptly to customer and equipment-related issues.
• Collaborate with Sales and Project Management teams by providing technical expertise and insights.
• Maximize performance, reliability, and availability of sorting systems to ensure high customer satisfaction.
• Execute field service activities efficiently to meet time, budget, quality, and safety standards.
• Build and maintain strong customer relationships acting as a trusted technical advisor and ambassador for TOMRA.

*TOMRA is an equal opportunity employer committed to diversity and inclusion and does not discriminate based on gender, race, ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses.