Mercier Consultancy Group

Polish Speaking CX Specialist - Work In Sofia, Bulgaria

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NieokreśloneZdalnieFull-time

#445531·Dodano 27 dni temu·4

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

CRM

Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape.

Wymagania

Native or fluent Polish (spoken and written) proficiency.
Professional command of English for international communication.
Valid EU passport or right to work in Bulgaria.
Strong interpersonal skills and passion for customer support services.
Previous CX or customer-facing experience is a significant advantage.
Ability to relocate to Sofia for the on-site position.

Obowiązki

Deliver premium-level support to customers via phone, email, and live chat within the customer support sector.
Represent clients ensuring timely and accurate resolutions for the Polish-speaking user base.
Maintain a deep understanding of product updates and company policies to guide users.
Document interactions thoroughly within the CRM system.
Collaborate with cross-functional teams to escalate complex issues.
Strive to meet and exceed personal and team KPIs including response times and customer satisfaction.
Participate in feedback loops to improve service quality in the Polish market.

Benefity

Competitive monthly salary.
Fully paid training.
Comprehensive health insurance.
Fully paid relocation package including flight, transfer, and hotel.
Monthly performance bonus.
Career development opportunities in a leading customer support hub.

Dofinansowanie szkoleń

Opieka zdrowotna

Pakiet relokacyjny

Premie

Inne informacje

Valid EU passport or right to work in Bulgaria required.

Mercier Consultancy Group

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