Citrix/Terminal Server Second-Level Support (German speaking)

The company emagine Polska operates a remote second-level support service for Citrix and Terminal Server environments, focusing on operational expertise and client interaction in a business-critical context.

• Fluent in German (B1 level)
• Experience in second-level support
• Understanding of Citrix farm operations
• Proficiency in operational support
• Strong communication skills
• Knowledge of ticket handling processes

Nice to have:

• Experience with ITIL processes
• Familiarity with Terminal Server environments

• 2nd line support for Citrix and Terminal Server environments
• Ticket management and incident resolution
• Operational support of Citrix farms
• Configuration changes and maintenance activities
• Execution of releases, updates, and deployments
• Direct communication with German-speaking clients and users
• Collaboration with internal support and infrastructure teams

The administrator of personal data is emagine located in Warsaw. Candidates have rights related to personal data processing under applicable law. Providing data mandated by Labor Code is obligatory for recruitment; other data is voluntary. Data processing is limited to recruitment purposes and legal requirements. Consent to data processing can be withdrawn anytime. Data recipients include Just Join IT and contracted entities related to recruitment.