EPAM Systems

Lead ServiceNow Business Analyst

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SeniorZdalnie·KatowiceFull-time

#447524·Dodano 24 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

ServiceNowBusiness AnalysisIT Service ManagementCustomer Service ManagementRequirements ManagementGovernanceStakeholder Management

Podsumowanie oferty

Lead business analysis activities across multiple ServiceNow domains, focusing on strategic requirements management, governance frameworks, and cross-functional collaboration between business stakeholders, platform teams, and implementation partners. The role involves driving operational readiness, process harmonization, and mentoring Business Analysts, ensuring alignment through the full platform lifecycle.

Wymagania

7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experience
Expertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferred
Proven experience leading and mentoring BA teams, driving requirements management and establishing analysis standards
Background in supporting governance, operating model, service ownership and capability development
Experience with enterprise platforms through implementation, transition, stabilization and continuous improvement
Experience with greenfield ServiceNow implementations
Strong preference for out-of-the-box solution design and platform standardization
Experience working with external implementation partners
Familiarity with enterprise-scale ServiceNow environments
Capability to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvement
English proficiency at B2 level or higher

Obowiązki

Lead business analysis activities across multiple ServiceNow domains
Define and establish BA standards, methodologies and best practices
Facilitate workshops with business and technology stakeholders
Lead requirements gathering, management, prioritization and documentation
Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
Support operating model design, governance processes and service ownership frameworks
Drive operational readiness and business adoption
Act as primary liaison between business teams, platform teams and implementation partners
Drive process harmonization and challenge requirements that deviate from standard ServiceNow capability
Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption
Ensure traceability from business objectives through testing, operational readiness and post-deployment improvement
Mentor Business Analysts and support capability development

Benefity

Hybrid work mode with opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification support (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Elastyczne godziny

Pakiet relokacyjny

Budżet konferencyjny

Dofinansowanie szkoleń

Kursy językowe

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Napoje w biurze

Darmowe przekąski

Premie

Udziały pracownicze

Inne informacje

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice

EPAM Systems

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