P&G

SailPoint Operations Engineer

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NieokreśloneZdalnie·WarszawaFull-time

#447773·Dodano 23 dni temu·2

Źródło: P&G

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Tech Stack / Keywords

SailPointIdentityIQIdentity Security CloudPAMCyberArkDelineaCentrifyActive Directory LDAPPing

Firma i stanowisko

We produce globally recognized brands and grow business leaders globally. Our operations span approximately 70 countries, offering a portfolio including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax®, among others.

Wymagania

Required Experience:

Strong experience in enterprise IT operations, IAM operations, or cybersecurity support.
Hands-on experience supporting SailPoint IdentityIQ or similar technologies.
Strong understanding of IAM concepts including identity lifecycle, access provisioning, reviews, entitlements, roles, and policies.
Experience with ITIL-based incident, problem, change, and escalation management.
Proficient with ServiceNow or similar ticketing/workflow platforms.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to coordinate across Service Desk, Operations, Engineering, vendors, and business stakeholders.
Strong customer service orientation and communication skills.

Preferred Experience:

Experience with PAM platforms such as CyberArk, Delinea/Centrify, BeyondTrust.
Support experience with enterprise directory services like Active Directory, LDAP, or Entra ID.
Familiarity with Ping identity platforms and related concepts.
Experience with SailPoint IdentityIQ application onboarding, certifications, workflows, access provisioning, and password management.
Ability to read and troubleshoot Java / BeanShell scripts; hands-on development helpful but not required.
Familiarity with connectors such as SAP, Oracle, Active Directory.
Familiarity with identity data models and privileged account governance.
Experience with cloud environments such as Azure, AWS, or GCP.
Experience with server, database, Linux, Windows Server, or middleware operations.
Scripting, automation, dashboarding, or data analysis capabilities.
Experience using AI-enabled service-management or operations tools.
Relevant certifications such as ITIL Foundation, SailPoint, PAM, cloud, or CISSP preferred.

Obowiązki

SailPoint / Identity Governance Operations:

Provide advanced Level 3 operational support for SailPoint / itAccess services.
Investigate and resolve issues related to access provisioning, identity lifecycle, certifications, entitlements, roles, workflows, policies, and data quality.
Support complex incidents and problem records related to SailPoint IdentityIQ and related IAM processes.
Provide technical guidance to Tier 2 Operations Analysts.
Support access reviews, application onboarding/offboarding, and password management.
Collaborate with IAM Engineering on platform defects and root-cause elimination.

Adjacent IAM Capabilities (Nice to Have):

Support triage and cross-platform troubleshooting with PAM platforms.
Use knowledge of enterprise directory services like Active Directory and LDAP.
Leverage familiarity with Ping identity platforms for incident resolution.
Partner with platform owners to resolve cross-service issues.

Executive Care and Customer-Facing Support:

Provide direct L3 support for executive administrative teams.
Coordinate updates, escalations, and service restoration for executive scenarios.
Translate complex IAM/PAM issues into business-friendly language.

Unified Onboarding and Governance:

Support the "onboard once, govern everywhere" model across IGA and PAM.
Work to reduce duplicate onboarding and data collection.

Incident, Problem, Change, and Service Management:

Manage incidents, service requests, and escalations via ServiceNow or similar.
Lead root cause analysis for IAM/PAM issues.
Participate in operational readiness, testing, and change execution.

Operational Excellence and Continuous Improvement:

Maintain and improve operational documentation.
Identify recurring issues and drive corrective actions.
Support operational metrics and service performance.
Contribute to automation, self-healing, and process improvements.

Benefity

P&G-sized projects and access to leading IT partners and technologies.
Wide range of self-development possibilities including training and certifications.
Competitive starting salary with benefits including private health care, P&G stock, saving plans, and sport cards.
Regular salary increases and potential promotions based on performance.
Opportunity to change roles every few years.
Hybrid work model with option to work from home two days per week.

Opieka zdrowotna

Karta sportowa

Udziały pracownicze

Inne informacje

Employment is exclusively offered on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions. We are an equal opportunity employer and do not discriminate based on legally protected factors.

P&G

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