L2 Technical Support Engineer

12k - 15k PLN12 000 - 15 000 PLN/ mies./ mies.B2BB2B (netto)

MidZdalnie·PolandFull-time·B2B

#447799·Dodano 23 dni temu·27

Źródło: SOLID.Jobs

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Tech Stack / Keywords

LinuxVideo streamingRESTHTTP/HTTPSHLS

Firma i stanowisko

Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation. Headquartered in Poland, it operates development centers across multiple countries. Andersen offers end-to-end IT services including custom software development, API integration, system architecture, legacy modernization, and long-term support. It serves clients across industries such as Healthcare, FinTech, Logistics, Automotive, Manufacturing, E-commerce, Multimedia & Entertainment.

Wymagania

Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years.
Proven experience in video streaming/OTT/media domain including troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows.
Practical understanding of video streaming protocols including HLS and DASH, adaptive bitrate streaming, codecs, containers, and common playback error patterns.
Strong skills in browser diagnostics utilizing Chrome DevTools.
Deep understanding of REST API concepts, HTTP methods, headers, status codes, and hands-on API debugging with tools like Postman and curl.
Strong Linux command-line skills.
Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl).
Availability for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7).

Nice to have:

English proficiency from Upper-Intermediate and above.

Obowiązki

Provide managed L2 technical support for a video technology platform.
Ensure continuous availability and reliable service for enterprise customers.
Diagnose and mitigate production incidents across video encoding workflows, web player integrations, and REST APIs.
Support effective escalation to engineering teams.
Conduct browser diagnostics using Chrome DevTools including inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments, manifests, and buffering issues.

Benefity

Salary 12k–15k PLN net per month (B2B).
Flexible working hours.
Fully remote work option.

Elastyczne godziny

Andersen Lab

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