OTC Manager with German

We are looking for an experienced OTC Manager to join a newly established Global Business Services (GBS) hub in Wrocław. The role supports the development of a growing finance function serving the EMEA region. The company is investing in continuous improvement, operational excellence, and digital transformation in an international environment.

• At least 5 years of experience within Finance & Accounting, Shared Services, BPO, or GBS environments.
• Proven expertise in Order-to-Cash operations and service delivery management.
• Previous experience leading teams, including coaching, performance management, and talent development.
• Strong analytical skills with the ability to interpret data and drive business decisions.
• Fluency in German and good knowledge of English.
• Experience in process optimization, transformation projects, or operational excellence initiatives.
• Strong stakeholder management and communication skills.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Knowledge of SAP or a similar ERP platform is an advantage.
• Additional language skills, particularly French, are welcomed.

Nice to have:

• Knowledge of SAP or similar ERP platforms.
• Additional language skills, especially French.

• Lead, motivate, and develop the OTC team supporting EMEA operations.
• Drive day-to-day service delivery, ensuring high-quality execution of Order-to-Cash processes and achievement of agreed KPIs and SLAs.
• Manage workload distribution, capacity planning, business continuity, and team development activities.
• Act as the first escalation point for operational issues, ensuring timely resolution and stakeholder satisfaction.
• Support month-end and year-end closing activities related to OTC operations.
• Oversee customer account reconciliations, monitor outstanding balances, and ensure effective follow-up on aged receivables.
• Ensure accurate and timely processing and allocation of incoming payments.
• Prepare operational reports and performance analyses, identifying trends, risks, and improvement opportunities.
• Drive continuous improvement initiatives, process standardization, and automation projects.
• Partner closely with Finance, IT, Process Owners, and business stakeholders to enhance service quality and efficiency.
• Support transitions, process migrations, and stabilization activities as part of the GBS growth journey.
• Maintain and strengthen relationships with internal and external stakeholders across the region.
• Ensure compliance with internal controls, accounting standards, company policies, IFRS requirements, and local regulations.
• Keep process documentation and Standard Operating Procedures up to date.