IT Support Specialist

Devire Outsourcing IT is a collaboration platform dedicated to IT specialists based on B2B contracts, enabling project work for clients involved in innovative technological initiatives. The client is an international company specializing in products and solutions supporting the health of domestic and farm animals.

• Minimum 3 years of experience as an IT Support Specialist or similar role in a corporate environment
• Fluency in Polish and English enabling effective communication with users, IT team, and vendors
• Strong knowledge of Windows systems, Microsoft Office applications, and standard IT tools and software
• Ability to diagnose and resolve hardware and software problems
• Ability to work independently and collaboratively in a team
• Strong communication skills and professional approach to user support
• Attention to detail and quality in task execution
• Ability to prioritize tasks and manage multiple assignments and deadlines in a dynamic environment

Nice to have:

• Experience managing mobile devices with iOS and Android operating systems
• Knowledge of corporate encryption solutions
• Experience managing Windows computers and laptops using Active Directory
• Experience with conference room technologies including Microsoft Teams Rooms and audiovisual equipment

• Provide first and second-line IT support via phone, email, remote access, and on-site
• Diagnose and resolve issues related to operating systems, applications, network connectivity, security, and peripherals
• Manage computers, telephony, printers, and other IT equipment and services
• Repair, replace, and upgrade faulty or outdated hardware
• Install, configure, and deploy hardware and software according to procedures and standards
• Perform routine maintenance and updates on hardware and software
• Handle onboarding and offboarding processes, including equipment configuration, handover, and user training
• Prepare workstations, ensure connectivity, and support workstation relocation
• Support and maintain iPhone and Android devices and associated apps and services
• Maintain inventory of equipment, stock levels, and licenses, ensuring data accuracy and compliance
• Manage the lifecycle of computer hardware, including replacement, decommissioning, and disposal
• Log and update incidents, requests, changes, and resolutions in the ServiceNow system following ITIL processes
• Escalate complex or unresolved issues to appropriate support teams or vendors
• Collaborate with IT teams and stakeholders to deliver high-quality services and user satisfaction
• Adhere to IT policies, procedures, best practices, and security and quality standards