Senior ServiceNow Developer (Public Sector)

Sopra Steria is a major technology company in Europe, providing consulting, digital services, and software development across nearly 30 countries with over 55,000 employees. The Polish branch operates as a Global Delivery Center in Katowice since 2007, with around 1,000 specialists. The Digital Platform Services department focuses on cloud, operating systems, virtualization, databases, networking, security, and multilingual 1st line support. The Application Services department handles software development, data engineering, testing, CRM, ITSM and ERP integrations for clients mainly in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• 4+ years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Strong communication skills for cross-functional collaboration.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Willingness for occasional business trips abroad and visits to the Katowice office.

Nice to have:

• Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules such as HRSD, SLO, ITOM.
• French language skills at B2/C1.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements per business and technical requirements.
• Troubleshoot complex issues, root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases including testing and validation.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver solutions.
• Recommend and implement continuous improvements to platform functionality, performance, and user experience.

Only candidates located in Poland with EU citizenship are eligible for cooperation.