Junior Customer Support Specialist

Ascendix Technologies is a US-based software and services technology company with locations in Dallas, Texas and development centers and branch offices in Poland, Portugal, and Ukraine. They specialize in building solutions for globally-focused businesses leveraging cloud computing, commercial and open-source technologies for big data, search, applications, and cross-platform mobility, with deep experience in Salesforce.com CRM platforms.

• Strong spoken and written English for daily direct communication with US customers
• Ability to triage, troubleshoot, and manage a case queue independently after ramp-up
• Clear technical communication with structured bug reports and client-facing responses

Nice to have:

• Salesforce experience (Administrator level or strong hands-on admin skills)
• Support, helpdesk, or case management background
• Experience with SaaS or CRM products
• Commercial real estate or real estate domain familiarity

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite
• Create clear bug reports and escalation briefs for Product and Dev handoffs
• Maintain cases, tasks, and client records in Dynamics 365
• Translate technical topics into broker-friendly language for non-technical customers

Evening shifts only: 5:30 PM-2:30 AM (EET)