Xopero Software

Senior Customer Success Engineer

9000 - 12.5k PLN9000 - 12 500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

11k - 15k PLN11 000 - 15 000 PLN/ mies./ mies.B2BB2B (netto)

SeniorZdalnie·Gorzów WielkopolskiFull-time·Umowa o pracę·B2B

#452198·Dodano 16 dni temu·11

Źródło: Xopero Software

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Tech Stack / Keywords

GitProtectGitHub GitLabAzure DevOpsJira ConfluenceMicrosoft 365AWS

Firma i stanowisko

Xopero is a company with over 17 years of experience creating Backup & Disaster Recovery solutions including Xopero ONE, Xopero Unified Protection, and GitProtect. Their products protect IT environments, applications, and code repositories globally and are used by clients ranging from small companies to global brands like T-Mobile, Avis, and Quest Diagnostics.

Wymagania

Minimum 4 years of experience in a similar role
English language proficiency at C1 level
Experience supporting client business continuity

Nice to have:

Advanced knowledge of GitHub, Azure DevOps, and AWS platforms
Experience in backup and data recovery, data protection, cybersecurity, DevOps tools, and SaaS administration for corporate services

Obowiązki

Handle complex, high-impact cases for corporate clients using written communication and online meetings
Lead advanced troubleshooting at the product, environment, and integration levels
Maintain clear, tactful, and confident communication with corporate clients, managing expectations during investigations
Coordinate escalated issues until resolution, ensuring responsibility continuity and transparency for clients
Support implementations, deployments, and post-purchase technical support as needed
Collaborate with engineering, product management, account management, pre-sales, and implementation support teams to resolve issues and improve client results
Proactively identify risks, recurring problem patterns, and client-impacting issues through monitoring, case analysis, and direct client contact

Benefity

Employment contract: 9,000 - 12,500 PLN gross / B2B contract: 11,000 - 15,000 PLN net
Full-time employment
Remote work option or work from company offices
Training budget
Free English lessons
Knowledge exchange with experts in cybersecurity, backup, and SaaS
Participation in globally developed projects
Private medical care (Luxmed) package starting at 1 PLN
Subsidy for Multisport card
Additional health prophylaxis leave day
Menstrual leave
Life insurance subsidy
Welcome pack
Annual employee recognition gala (Xoperosy)
Integration meetings
Holiday gifts
Childcare package
Necessary tools and equipment from day one
Employee referral program

Dofinansowanie szkoleń

Kursy językowe

Opieka zdrowotna

Karta sportowa

Płatny urlop

Płatne święta

Ubezpieczenie

Spotkania integracyjne

Xopero Software

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