Sub-Region Head of Account Management

At Wolt, we create technology that brings joy, simplicity and earnings to neighborhoods worldwide. Founded in 2014 starting with restaurant food delivery, the company now operates in over 500 cities across 30 countries and continues expanding globally after joining forces with DoorDash in 2022.

• 8+ years of experience in account management, customer success, or sales leadership.
• 3+ years managing managers (Team Leads).
• Proven ability to scale teams with hiring, enablement, process, and tooling improvements.
• Strong operational and analytical skills, comfortable with forecasting, KPIs, dashboards, CRM systems like Salesforce, HubSpot, Gainsight.
• Excellent people leadership including coaching, calibration, performance management, and building leadership bench strength.
• Excellent communication skills; ability to influence senior leadership and partner across departments.
• Customer-first mindset focused on measurable outcomes such as NRR, churn, adoption, and ARPA.
• Bachelor's degree or equivalent experience.

Nice to have:

• Experience in marketplace, logistics, SaaS, or commerce platforms.
• Experience with subscription/recurring revenue models and incentive plan design.
• Experience scaling teams across multiple markets/countries and managing distributed teams.
• Experience with BI tools such as Tableau or Looker.

• Define and execute account management strategy including segmentation, coverage, lifecycle motions, and long-term roadmap.
• Line manage Team Leads and frontline Account Managers, including hiring, coaching, development, 1:1s, calibrations, and career planning.
• Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota and incentive design, and capacity planning.
• Own revenue retention, expansion (upsell/cross-sell), and churn reduction strategies.
• Define go-to-market and coverage for WoltAds, Promo & Campaigns, and venue marketing credits; partner with Advertising teams.
• Create playbooks for promo funding/co-funding, set targets, and ensure campaign efficiency and measurement.
• Grow ads revenue and adoption targets, increasing ARPA from advertising and promotional products.
• Establish and monitor metrics, dashboards, and reporting; optimize coverage, productivity, and targeting using data.
• Partner cross-functionally with Sales, Marketing, Onboarding, Product, Finance, and Operations to align acquisition and post-sale motions.
• Represent customer needs internally; lead resolution for strategic/high-impact accounts and systemic issues.
• Lead workforce planning, staffing models, and budgeting for account management organization.
• Lead change initiatives including tooling, process, CRM automation, and quality assurance during scaling.

We are committed to diversity and inclusion. Beware of recruitment scams: Wolt and its partners will never ask for money or sensitive financial information during hiring.