Mercier Consultancy Group

German Speaking Support Specialist - Work In Sofia, Bulgaria

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NieokreśloneZdalnieFull-time

#452253·Dodano 16 dni temu·1

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

CRMCustomer Support ServicesTechnical SupportDigital Literacy

Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with organizations across the European BPO and customer support services landscape. The company operates within the healthcare and BPO industries worldwide.

Wymagania

Native or fluent German (spoken and written) is mandatory.
Valid EU passport or valid work permit for Bulgaria.
Excellent communication skills and passion for customer support.
Prior customer-facing experience is advantageous but not required.
Strong digital literacy with the ability to navigate multiple software platforms.
Proactive, solution-oriented mindset suitable for international team environment.

Obowiązki

Provide technical and account support via phone, email, and live chat to German-speaking clients.
Represent major international brands maintaining professional and empathetic communication.
Troubleshoot and resolve complex user inquiries, ensuring customer satisfaction and retention.
Maintain accurate customer records and documentation in CRM systems.
Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
Stay updated on product knowledge to provide accurate guidance.
Meet and exceed established performance metrics and KPIs.

Benefity

Competitive monthly salary.
Fully paid training.
Health insurance.
Fully paid relocation package including flight, transfer, and hotel.
Monthly performance bonus.
Modern, centrally located office in Sofia.

Pakiet relokacyjny

Opieka zdrowotna

Premie

Inne informacje

Valid EU passport or work permit for Bulgaria is required.

Mercier Consultancy Group

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