Senior Business Analyst ITSM - Expert Service Management
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#453755·Dodano 7 dni temu·2
Źródło: In4geTech Stack / Keywords
Firma i stanowisko
In4ge is a recruitment company focused on connecting talented employees with the right companies, fostering synergistic relationships that contribute to growth and success. They emphasize the value of people working together in a climate of mutual respect and trust.
Wymagania
- Minimum 6 years of relevant professional experience.
- Very good knowledge of the ITSM area.
- Practical knowledge of the ITIL methodology.
- Experience with the ServiceNow platform.
- Expert knowledge of Incident Management, Problem Management, and Change Management.
- Practical knowledge of English at min. C1 level enabling fluent written and oral communication.
- Willingness for regular, short business trips to Germany.
Nice to have:
- Knowledge of the German language.
- Industry certifications (including ITSM, ITIL).
Obowiązki
- Defining business requirements.
- Designing processes in Incident, Problem, and Change Management areas.
- Creating User Stories.
- Defining Test Cases.
- Preparing architectural decisions based on collected requirements.
- Leading business decisions and supporting stakeholders.
- Conducting meetings and workshops.
- Providing expertise and substantive support in the ITSM area.
Benefity
- Collaboration on a complex and decision-making project.
- Fully remote work model with business trips to Stuttgart (1-2 times a month for 2-3 days).
- Real impact on architecture and final shape of business processes.
- Independent, expert position with space to lead workshops.
- Daily use of English in practice.
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