Conversational AI / Voice AI Engineer (Parloa)

Antal is a leading recruitment and HR advisory company present in Poland since 1996, also operating in the Czech Republic and Hungary. They employ around 150 professionals across the CEE region delivering various HR services including specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research.

• Strong hands-on experience with Conversational AI, Voice AI, chatbots, or voicebots.
• Commercial experience with Parloa / Parloa AMP is highly preferred.
• Alternatively, solid experience with platforms such as Cognigy, Dialogflow, IBM Watson Assistant, or Rasa.
• Good understanding of NLU, NLP, dialogue management, and GenAI/LLM concepts.
• Experience working in contact center, telephony, or voice automation environments.
• Strong knowledge of REST APIs and enterprise integrations.
• Experience with Python and/or JavaScript (Node.js).
• Ability to work independently in an international environment.

Nice to have:

• Experience delivering AI solutions in regulated industries.
• Experience with multilingual conversational platforms.
• German and/or Spanish language skills.

• Design, build, and optimize Voice AI and Conversational AI solutions.
• Develop conversational flows using Parloa / Parloa AMP.
• Integrate AI agents with enterprise systems through APIs and backend services.
• Support voice use cases such as authentication, call routing, self-service, and agent handover.
• Configure and optimize NLU/NLP, dialogue management, and agent behavior.
• Leverage LLMs, GenAI, RAG, and agentic AI workflows within conversational solutions.
• Monitor, test, and troubleshoot AI agents in production environments.
• Collaborate with technical and business stakeholders throughout implementation and rollout.