Firma i stanowisko
JetBrains creates intelligent software development tools used by more than 15 million users and over 300,000 companies worldwide, including 88 of the Fortune Global Top 100. Their products, including ReSharper, Rider, and other .NET tools, enhance productivity and AI adoption at scale for development teams.
Wymagania
- Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
- Ability to read, write, and debug C# applications effectively.
- Practical experience investigating, troubleshooting, and supporting commercial software applications.
- Understanding of generative AI applications within software development workflows.
- Fluency in English with strong written and verbal communication skills.
- Experience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).
- Familiarity with modern IDEs and development tools across multiple platforms.
- Experience onboarding and mentoring support engineers or handling escalated technical cases.
Nice to have:
- Curiosity to find the real cause, not just a workaround.
- Ability to explain complex ideas clearly and simply.
- Persistence when investigating edge cases from minimal data.
- A user-first mindset that actively advocates for customer needs.
- The ability to work independently while staying connected with a distributed team.
- A commitment to continuously learning and expanding your technical craft.
Obowiązki
- Investigate and resolve complex technical issues submitted by users worldwide.
- Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
- Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
- Create knowledge base articles, troubleshooting guides, and issues to the bug tracker to help users self-serve.
- Guide users to adopt new technologies, including generative AI tools within the development workflow.
Benefity
- Strong base salary reflecting skills and experience.
- Flexible work location with freedom to work from home or office.
- Remote work allowance up to 30 days per year from abroad.
- Extra time off for relaxation and recharging.
- Medical insurance allowance for employee and family.
- Learning and development opportunities including conferences, courses, and language classes.
- Relocation support for a smooth transition.
- Language classes for local language or English.
- Hot meal provision or lunch allowance during workdays.
- Mental health support providing professional services.
- Sports benefit through on-site gym or sports club stipend.
- Participation in internal company-wide events and team gatherings.
Elastyczne godziny
Pakiet relokacyjny
Kursy językowe
Opieka zdrowotna
Karta sportowa
Spotkania integracyjne
Inne informacje
We are an equal opportunity employer welcoming applicants regardless of background, identity, religion, age, accessibility needs, or orientation. We process application data in accordance with the Recruitment Privacy Policy. Some benefits may vary depending on location.
JetBrains
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