D-ploy

IT Infrastructure / Onsite Support (ITIL, 1st/2nd, Support)

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NieokreśloneZdalnie·WarszawaFull-time

#456791·Dodano 10 dni temu·7

Źródło: D-ploy

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Tech Stack / Keywords

ITILExchangeActive DirectoryVPN

Firma i stanowisko

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. The company delivers innovative and superior services and solutions to numerous industry-leading clients, focusing on optimizing customer IT productivity and contributing to organizational success.

Wymagania

Strong understanding of Information Technology trends, products, and solutions
Experience maintaining high performing service support functions including IT Service Desk, Desktop Support, and 2nd line technicians
Knowledge of business development, especially identifying and developing business opportunities with customers
Customer-focused with passion and drive for customer satisfaction and delivering business value
ITIL certification is an advantage
Excellent communication and negotiation skills with strong service orientation
Willingness to travel when required
Ability to multitask and think outside the box
Fluency in English and Polish (spoken and written)
Candidates must declare a criminal record extract not older than three months

Obowiązki

Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees experiencing computer issues
Monitor, control, and support service delivery ensuring systems, methodologies, and procedures are followed
Develop plans for resource skills, recruitment, assessment, and onboarding
Manage IT risks, identifying, mitigating, and recommending solutions to Head of IT
Coordinate business development activities including client communication
Ensure IT Service and Support align with business roadmap and client strategy
Execute and coordinate local projects at the site
Support client standard technologies including troubleshooting Exchange and managing AD accounts
Work with project management on PC builds and network equipment deployments
Troubleshoot PC connectivity and network elements including ISP circuits, firewalls, switches, wireless equipment, and phone system
Install packaged software and authorized third party software
Implement and support remote access solutions (VPN)
Act as escalation point for help/service desk and onsite 2nd level support
Implement local application enhancements and provide support
Provide IT feedback to ensure customer satisfaction and service improvements
Provide hands-on technical support when required
Participate and assist with global IT initiatives

Benefity

Birthday Voucher worth 180 PLN valid for one year
Additional one day of vacation every two years of employment
Reimbursement of glasses on prescription up to 300 PLN every two years
Work-Anniversary Vouchers after 5, 10, and 15 year anniversaries
Wedding and Baby-born Voucher gifts
Recognition Award and Appreciation Voucher for exceptional work on projects
Participation in Fishing for Friends Program

Inne informacje

Candidates must declare a criminal record extract not older than three months.

D-ploy

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