DCG

1st Line Support with German

6000 - 7000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

JuniorZdalnie·PoznańFull-time·Umowa o pracę

#456856·Dodano 29 dni temu·1

Źródło: SOLID.Jobs

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Tech Stack / Keywords

MS OfficeCustomer supportService desk

Firma i stanowisko

DCG is a space where business needs and people's ambitions meet. They help candidates find an environment to grow and assist companies in building effective teams by listening carefully and responding to what is important to them.

Wymagania

Good command of both German and English (minimum B2 level)
At least 6–12 months of experience in a similar role
Ability to ask the right questions to identify and understand customer needs and technical issues
Excellent communication skills and customer-focused mindset
Proficiency in MS Office applications
Practical experience in providing first-line technical support and resolving basic IT issues

Nice to have:

Customer support experience
Service desk experience

Languages:

Polish
English
German

Obowiązki

Answer support queries via tools, phone, and email, maintaining daily contact with users from all over Europe
Resolve IT issues occurring during office work
Document and log calls on the ticketing tool
Delegate unresolved problems to competent teams
Maintain and improve customer satisfaction levels

Benefity

Salary of 6000–7000 PLN gross per month (employment contract)
Employment contract with flexible working hours (100%)
Fully remote work
Medical care package
Sports package

Opieka zdrowotna

Karta sportowa

DCG

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