Technical Support Specialist
Podsumowanie oferty
As a Technical Support Specialist (L2), you will support a next-generation Rich Business Messaging (RBM) ecosystem by bridging external partner developers and core L3 engineering teams. Your primary tasks include investigating complex technical failures, troubleshooting REST API integrations, and communicating technical diagnostics to business stakeholders. The role involves end-to-end issue ownership and evolving to perform simple Java code fixes over time.
Wymagania
- 2+ years of commercial experience in L2/L3 Technical Support, Developer Support, or Systems Analysis.
- Deep understanding of REST APIs, JSON structures, webhooks, and hands-on experience with Postman.
- Proven ability to search through, interpret, and trace message journeys across high-volume system logs.
- Ability to read and trace source code, with comfort navigating Java/JSON environments.
- Mastery of written and spoken English to translate complex engineering failures into clear business updates.
- High investigative drive with analytical mindset to uncover root causes beyond standard manuals or scripts.
Nice to have:
- Familiarity with Android and iOS mobile ecosystems and messaging frameworks.
- Hands-on experience with Java development or ability to implement simple code fixes.
- Experience reproducing complex technical issues on physical mobile hardware.
- Experience providing on-call or real-time support during high-concurrency traffic events.
Obowiązki
- Investigate, debug, and resolve high-tier technical queries and integration issues using Postman, log analysis tools (Sherlock), and internal bug tracking systems (Buganizer).
- Summarize complex log findings and technical diagnostics into clear, professional, business-friendly emails for external partners and developer teams.
- Take full accountability for the issue lifecycle, including reproducing bugs on physical Android/iOS devices.
- Adhere to strict SLAs for high-priority incidents (P0/P1) and provide real-time support during peak traffic periods.
- Gradually evolve to read, trace, and perform simple Java code fixes or scripting to reduce L3 dependencies.
Benefity
- Opportunity to work on bleeding-edge projects.
- Work with a highly motivated and dedicated team.
- Competitive salary.
- Flexible schedule.
- Benefits package including medical insurance and sports.
- Corporate social events.
- Professional development opportunities.
- Well-equipped office.
Inne informacje
INFORMATION ON PERSONAL DATA PROCESSING: Grid Dynamics Poland sp. z o.o. and its group entities are co-administrators of personal data. Provision of data is voluntary but required for recruitment participation. Data may be transferred within the Grid Dynamics Group and outside the European Economic Area under intra-group agreements. Candidates have GDPR rights including access, rectification, deletion, limitation, portability, and objection. Complaints can be filed with the President of the Personal Data Protection Office in Poland.
Grid Dynamics
17 aktywnych ofert