Technical Support Specialist

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas and Europe. They have 8 years of experience and leadership in enterprise AI, complemented by expertise in data, analytics, cloud & DevOps, application modernization, and customer experience.

• 2+ years of commercial experience in L2/L3 Technical Support, Developer Support, or Systems Analysis.
• Deep understanding of REST APIs, JSON structures, webhooks, and hands-on experience with Postman.
• Proven ability to search through, interpret, and trace message journeys across high-volume system logs.
• Ability to read and trace source code, with comfort navigating Java/JSON environments.
• Mastery of written and spoken English to translate complex engineering failures into clear business updates.
• High investigative drive with analytical mindset to uncover root causes beyond standard manuals or scripts.

Nice to have:

• Familiarity with Android and iOS mobile ecosystems and messaging frameworks.
• Hands-on experience with Java development or ability to implement simple code fixes.
• Experience reproducing complex technical issues on physical mobile hardware.
• Experience providing on-call or real-time support during high-concurrency traffic events.

• Investigate, debug, and resolve high-tier technical queries and integration issues using Postman, log analysis tools (Sherlock), and internal bug tracking systems (Buganizer).
• Summarize complex log findings and technical diagnostics into clear, professional, business-friendly emails for external partners and developer teams.
• Take full accountability for the issue lifecycle, including reproducing bugs on physical Android/iOS devices.
• Adhere to strict SLAs for high-priority incidents (P0/P1) and provide real-time support during peak traffic periods.
• Gradually evolve to read, trace, and perform simple Java code fixes or scripting to reduce L3 dependencies.

INFORMATION ON PERSONAL DATA PROCESSING: Grid Dynamics Poland sp. z o.o. and its group entities are co-administrators of personal data. Provision of data is voluntary but required for recruitment participation. Data may be transferred within the Grid Dynamics Group and outside the European Economic Area under intra-group agreements. Candidates have GDPR rights including access, rectification, deletion, limitation, portability, and objection. Complaints can be filed with the President of the Personal Data Protection Office in Poland.