Jira Administrator & Application Support Specialist

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, they empower clients to become AI-Native enterprises, driving measurable value from innovation and digital investments. The role supports a SAP customer undergoing transformation to modernize and scale its Jira-based backlog and test management platforms.

• 3+ years of experience administering Jira in an enterprise environment
• Expertise in Jira Automation, JMWE, and Xray Test Management
• Knowledge of Structure for Jira boards and reports configuration
• Proficiency in Python scripting and REST API integrations for custom reporting and automation
• Experience in troubleshooting application configuration and integration issues
• Background in incident resolution and root cause analysis
• Familiarity with cloud migration processes, including app gap analysis and re-platforming
• English proficiency at B2 level or higher

• Support end-user requests and process them according to defined operational guidelines
• Maintain and extend automation rules using Jira Automation
• Develop and manage workflows using Jira Misc Workflow Extensions (JMWE)
• Manage Xray Test Management configurations and permissions
• Configure and support Structure for Jira boards and reports
• Troubleshoot issues and resolve configuration or integration problems
• Develop Python scripts or REST API integrations to support custom reporting or automation
• Participate in incident resolution and root cause analysis
• Support ongoing cloud migration initiatives, including app gap analysis and re-platforming

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