Order And Logistic Specialist with Italian

Capgemini is a global business transformation partner specializing in AI, cloud, and data technologies with over 410,000 team members in more than 50 countries. The company reported €22.5 billion in revenues for 2025. It focuses on enabling enterprises to build intelligent and sustainable futures through strategy, technology, engineering, and intelligent operations.

• Minimum 2 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
• Working knowledge of SAP and/or other ERP/CRM systems.
• Good knowledge of MS Office, particularly Excel.
• Understanding of commercial processes, customer service operations, and international trade principles.
• Strong communication, stakeholder management, and problem-solving skills.
• High attention to detail, analytical mindset, and ability to manage multiple priorities.
• Fluent in English and Italian languages.

• Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing.
• Act as the primary point of contact for customers and internal stakeholders regarding order-related matters.
• Coordinate with Sales, Supply Chain, Logistics, Production, and Finance teams to ensure timely and accurate order fulfillment.
• Monitor order status, delivery schedules, back orders, and customer-specific requirements.
• Prepare, verify, and maintain commercial, shipping, and export documentation.
• Support inventory and receivables management to ensure smooth operations.
• Resolve order, delivery, and customer service issues promptly and effectively.
• Identify and contribute to process improvement opportunities to enhance efficiency and customer satisfaction.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices by evaluating individuals based on qualifications and performance, not personal characteristics.