IT Support Agent (with Swedish)

Capgemini is a global business transformation partner specializing in AI, cloud, and data. The company has nearly 60 years of expertise and over 410,000 employees in more than 50 countries. Capgemini helps organizations innovate and build sustainable futures through technology and human ingenuity.

• Very good command of Swedish at C1 level or higher.
• Good knowledge of English at B2 level or higher.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

• Basic understanding of IT concepts such as Windows OS, Microsoft products, internet, hardware devices, or a technical mindset.

• Handle incoming user requests in Swedish regarding login issues, application access problems, and basic IT incidents.
• Provide troubleshooting support via phone, chat, and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues, and actions taken in the ticketing system.
• Use the internal knowledge base and onboarding tools to deliver high-quality service.
• Continuously expand IT knowledge through diverse training programs and learning paths.