Technical Support Professional (LenelS2 Onguard) (m/f/d) - hybrid

Honeywell Building Automation is transforming building operations to improve safety, security, and energy efficiency. The company offers software, hardware, and services focused on enhancing building experiences and operational efficiencies. Honeywell Technologies serves building, industrial, and process sectors with automation solutions underpinned by their operating system and intelligence layer.

• Windows Server administration and troubleshooting.
• Good understanding of TCP/IP networking, DNS, DHCP, and firewalls.
• Basic knowledge of Microsoft SQL Server and database concepts.
• Strong technical support and customer service skills.
• Excellent analytical thinking and problem-solving abilities.
• Structured troubleshooting and root cause analysis approach.
• Strong verbal and written communication skills in English.

Preferred Skills:

• Experience with LenelS2 OnGuard.
• Knowledge of Access Control or Physical Security systems.
• Familiarity with Active Directory and enterprise IT environments.
• Experience supporting mission-critical applications.

• Troubleshoot and resolve OnGuard software, server, database, and connectivity issues.
• Support system installation, configuration, upgrades, and integrations.
• Analyze logs, system events, and application behavior to identify root causes.
• Provide technical support via phone, email, and remote sessions.
• Document solutions and contribute to the knowledge base.
• Collaborate with Engineering and Product teams on complex cases.

We are an equal opportunity employer valuing diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations are provided to individuals with disabilities for the application and employment process.