IT Site Support Engineer

Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is an engineering hub of around 400 people - technically minded users who expect fast, smart IT support.

Must have:

• Solid experience in IT site / desk-side support, ideally in a tech or product company
• Strong macOS experience and hands-on Jamf or another macOS MDM (e.g. Kandji)
• Experience with Zoom and Zoom Rooms / meeting room AV
• Most of the stack in hands: Okta, Google Workspace, ServiceNow, Slack, Confluence, Jira
• Concrete examples of using AI in your work (e.g. reducing tickets, automating tasks, building small tools)
• Comfort working autonomously with a remote manager, and good judgement on when to escalate
• Clear communication with people at all levels, including executives and EAs
• Very good English
• Availability to work 5 days a week on-site in Warsaw and to start quickly

Nice to have:

• Polish
• Basic knowledge of comms room hardware (UPS, router, firewall, switches)
• Experience writing knowledge base articles
• Experience supporting large company events

• Be the go-to IT person for the Warsaw office - from engineers and EAs to executives
• Run onboardings and new hire orientation sessions, prepare and ship hardware for new joiners
• Handle laptop refreshes for a large macOS user base
• Work break-fix and access requests in ServiceNow, and know when to escalate
• Look after audio-visual in around 50 Zoom Rooms and support large company events
• Keep local inventory accurate in the CMDB
• Create knowledge base articles for both IT colleagues and end users
• Act as "smart hands" for other teams, e.g. network (locating and connecting hardware in the comms room - no configuration)
• Take part in an in-hours frontline queue rota
• Use AI to make support faster and simpler - and share what works with the team