Senior Project Manager / Program Manager (Governance, Documentation & Compliance)

LinkGroup is recruiting for the Pharma Commercial Business Unit, focusing on strategic technology and business transformation initiatives for global pharmaceutical and healthcare organizations.

• 7+ years of experience managing complex IT projects or programs.
• Proven experience working directly with external clients and executive stakeholders.
• Strong track record of successfully managing projects in demanding, fast-paced environments.
• Experience coordinating distributed, cross-functional delivery teams.
• Excellent risk, issue, and dependency management skills.
• Outstanding verbal and written communication skills.
• Fluent English (C1/C2 level) is mandatory.

Nice to have:

• Experience in the pharmaceutical, life sciences, healthcare, or other regulated industries.
• Understanding of software development lifecycles and digital product delivery.
• Familiarity with Agile, Scrum, Kanban, or hybrid delivery approaches.
• PMP, PRINCE2, SAFe, Scrum Master, or equivalent certifications.
• Knowledge of GxP, CSA, validation processes, or regulated software development environments.

Project & Program Leadership:

• Lead complex projects and programs throughout the entire lifecycle, from initiation to successful delivery.
• Define and manage project plans, timelines, milestones, document deliverables risks, dependencies, and success criteria.
• Ensure projects are delivered on time, within scope, and in line with quality expectations.
• Drive accountability and execution across multidisciplinary teams.
• Own the planning, tracking, and quality of project documentation, governance artefacts, decision logs, action registers, and executive reporting materials.

Client Relationship Management:

• Serve as a trusted advisor and primary point of contact for client stakeholders.
• Build and maintain strong, long-term client relationships.
• Manage stakeholder expectations and facilitate transparent communication throughout the project lifecycle.
• Lead difficult discussions professionally while maintaining trust and partnership.

Delivery Coordination & Governance:

• Act as the bridge between client stakeholders, business teams, subject matter experts and technical delivery teams.
• Coordinate the creation, review, approval, and maintenance of project documentation and governance artefacts.
• Ensure business objectives, compliance requirements, and governance obligations are effectively translated into delivery plans and execution priorities.
• Facilitate decision-making, alignment, and problem resolution across teams.
• Establish and maintain effective project governance and stakeholder accountability mechanisms.
• Ensure all required deliverables progress through appropriate review and approval processes.

Risk & Issue Management:

• Proactively identify risks, dependencies, and delivery challenges.
• Proactively identify documentation, governance, approval, and stakeholder risks that may impact delivery timelines.
• Drive mitigation plans and resolution strategies.
• Escalate issues appropriately when necessary while maintaining a solution-oriented mindset.
• Remain calm and effective under pressure, especially during critical project phases.

Communication & Stakeholder Engagement:

• Lead steering committees, project reviews, workshops, and status meetings.
• Drive ownership, accountability, and timely decision-making across multiple stakeholder groups.
• Communicate effectively with executive sponsors, business stakeholders, and technical teams.
• Tailor communication style to different audiences.
• Ensure transparency, clarity, and alignment across all stakeholders.