Junior P2P Specialist (with Spanish)

Capgemini is the business transformation partner for enterprises in the age of AI. The company helps organizations build an intelligent, sustainable future combining AI, technology, and human ingenuity. Capgemini has over 410,000 team members in more than 50 countries and reported revenues of €22.5 billion in 2025.

• Fluent Spanish (min. B2/C1) and good English skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Client-focused mindset and effective communication skills.
• Ability to work in a fast-paced environment.
• Collaborative approach and willingness to support team members.
• Good organizational and time management skills.
• Experience in customer service, operations, or process support will be an advantage.

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in accordance with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues where necessary and monitor their resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.