Senior Product Architect

Capgemini is the business transformation partner for enterprises in the age of AI. It offers strategy, technology, engineering, and intelligent operations with expertise in AI, cloud, and data. The company has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion.

• Experience designing enterprise IT operations and IT service management solutions.
• Strong understanding of incident, change, problem, and request management processes.
• Knowledge of service delivery models, SLA governance, compliance requirements, and operational best practices.
• Experience designing automation and AI-enabled solutions, including orchestration and workflow platforms.
• Understanding of AI governance, human-in-the-loop processes, and responsible AI practices.
• Experience designing knowledge management, data architecture, or information governance solutions.
• Strong stakeholder management, communication, and advisory skills.
• Ability to create clear architecture documentation and technical designs.
• Experience working with cloud platforms such as Azure and AWS.
• Knowledge of enterprise integration patterns, security principles, networking, and CI/CD practices.
• Collaborative mindset with the ability to influence and align cross-functional teams.

• Define end-to-end architecture for incident, change, problem, and request management processes.
• Design workflow and orchestration capabilities combining automation, AI services, and human decision-making.
• Establish architecture principles for AI governance, agent permissions, and operational oversight.
• Design AI-assisted solutions across chat, email, and voice channels to support operational teams.
• Define knowledge management architecture including governance, taxonomy, and information lifecycle processes.
• Create architecture documentation and implementation guidelines to support delivery teams.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Provide architectural leadership throughout the product lifecycle.

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