German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting elite talent with transformative career opportunities across the European BPO landscape, specializing in the Customer Support Services sector.

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services.
• Excellent communication skills with the ability to convey complex technical concepts in German.
• Strong digital literacy and familiarity with modern business communication platforms.
• A proactive, results-oriented mindset geared toward excellence in professional service delivery.

• Act as the primary point of contact for enterprise-level clients, providing expert assistance within the Customer Support Services sector.
• Identify, analyze, and resolve complex B2B inquiries to ensure optimal client satisfaction and operational efficiency.
• Maintain professional relationships with partners to facilitate long-term business growth and retention.
• Collaborate with cross-functional teams to refine service processes and enhance the standard of customer engagement.
• Execute sophisticated diagnostic problem-solving to assist business clients with proprietary software or service-related queries.
• Stay updated on industry trends to provide proactive, value-driven solutions for our diverse client portfolio.
• Document all interactions meticulously in our internal CRM to maintain high quality-assurance standards.