Mercier Consultancy Group

German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

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NieokreśloneZdalnie·SofiaFull-time

#459009·Dodano 7 dni temu·0

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

B2BCRM

Firma i stanowisko

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting elite talent with transformative career opportunities across the European BPO landscape, specializing in the Customer Support Services sector.

Wymagania

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport (mandatory).
Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services.
Excellent communication skills with the ability to convey complex technical concepts in German.
Strong digital literacy and familiarity with modern business communication platforms.
A proactive, results-oriented mindset geared toward excellence in professional service delivery.

Obowiązki

Act as the primary point of contact for enterprise-level clients, providing expert assistance within the Customer Support Services sector.
Identify, analyze, and resolve complex B2B inquiries to ensure optimal client satisfaction and operational efficiency.
Maintain professional relationships with partners to facilitate long-term business growth and retention.
Collaborate with cross-functional teams to refine service processes and enhance the standard of customer engagement.
Execute sophisticated diagnostic problem-solving to assist business clients with proprietary software or service-related queries.
Stay updated on industry trends to provide proactive, value-driven solutions for our diverse client portfolio.
Document all interactions meticulously in our internal CRM to maintain high quality-assurance standards.

Benefity

Competitive Monthly Salary.
Monthly Performance Bonus included.
Fully Paid Training to ensure you excel in your role.
Comprehensive Health Insurance.
Fully Paid Relocation Package (flight, transfer, hotel).
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
The opportunity to join a prestigious international team among the top German-speaking jobs in Europe.

Premie

Dofinansowanie szkoleń

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