Technical Support Engineer (L2)

12k - 16k PLN12 000 - 16 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·KrakówFull-time·Umowa o pracę

#460721·Dodano 7 dni temu·1

Źródło: nofluffjobs.com

⚠️Uwaga: ta oferta może już nie być aktualna. Sprawdź na stronie pracodawcy, czy rekrutacja jest nadal otwarta.

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Tech Stack / Keywords

SaaSAPISQLAIJavaScript TypeScript REST API

Podsumowanie oferty

You’ll provide front-line technical support to customers, investigating issues across APIs, databases, integrations, and application behavior. The role supports technology shaping the future of logistics and involves SQL, JavaScript/TypeScript, and REST APIs.

Wymagania

2–4 years of experience in technical support, product support, software development, or a customer-facing technical role.
Strong troubleshooting skills and comfort working through ambiguous problems independently.
Comfort using modern AI-assisted tools for code understanding, debugging, or documentation.
Ability to read and understand code; JavaScript or TypeScript preferred, with other languages welcome.
Hands-on experience debugging REST APIs, including requests, responses, authentication, payloads, and status codes.
Working knowledge of SQL for investigation and validation.
Experience owning support tickets from intake through resolution.
Clear written and verbal communication, including explaining technical issues to non-technical audiences.
Comfortable collaborating with Engineering and Product teams during escalations.
Advanced proficiency in written and spoken English and Polish (B2+).

Obowiązki

Serve as a primary technical support contact for customer-reported issues.
Triage incoming issues to assess severity, impact, and scope.
Investigate problems using logs, monitoring tools, API requests, and SQL queries.
Reproduce issues when possible and clearly document steps, conditions, and outcomes.
Use AI-assisted development tools to understand unfamiliar code paths, APIs, and system behavior during investigations.
Use AI tools to analyze logs, error traces, and reproduction steps to accelerate root cause identification.
Contribute to bug fixes, configuration updates, and other safe improvements, using AI tooling to assist with coding, validating, and reviewing changes before submitting them for review.
Escalate issues to Engineering with repro steps, evidence, suspected cause, and suggested next actions.
Communicate technical findings clearly to internal stakeholders and, when appropriate, directly to customers.
Maintain and improve support documentation, knowledge base articles, runbooks, and SOPs.
Identify recurring issues and trends; suggest improvements to tooling, logging, alerts, or documentation.

Benefity

Opportunities for professional development and career advancement.

Karta sportowa

Dofinansowanie szkoleń

Opieka zdrowotna

Napoje w biurze

Darmowe przekąski

Szkolenia wewnętrzne

OneRail Poland Sp. z o.o.

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