CMS Support Specialist

• Practical experience working with content management systems (CMS).
• Experience supporting business customers or users of digital platforms.
• English proficiency sufficient for confident spoken and written communication.
• Ability to explain technical topics clearly to non-technical users.
• Strong organisational skills, independence, and a problem-solving mindset.
• Ability to learn new tools and features quickly.
• Very good English and Polish.

Nice to have:

• German language skills.
• Experience delivering presentations, training sessions, or user onboarding.
• Familiarity with B2B portals, partner platforms, or customer self-service tools.
• Familiarity with the construction industry or CAD software.

• Support B2B customers in using the platform and its features.
• Respond to user enquiries and explain how to use the system.
• Help new users get started with the platform.
• Publish, update, and organise content within the CMS.
• Prepare user guides, support materials, and FAQs.
• Analyse support requests, resolve basic issues, and escalate more complex cases to the relevant teams.
• Collaborate with business and technical teams to improve the platform.
• Gather user feedback and suggest improvements to usability and the customer experience.

• You can be located anywhere.
• The recruitment process includes a friendly remote initial interview, a remote technical talk, and a decision about working together.