Product Engineer - Web / React Native, Customer Service (all genders)

• Hands-on experience working with AI tooling such as Claude Code, Cursor, or Copilot, beyond casual experimentation; use AI agents every day and understand how context affects output quality and how to set boundaries on AI-generated work.
• At least 2–3 years of hands-on work with React, and solid experience building web applications with React and TypeScript.
• Proficiency in building component-based architectures, ideally with components shared between web and mobile.
• Understanding of integrating frontend and backend services, including third-party platforms such as help desk, chat, and messaging tools.
• Familiarity with CI/CD workflows and solid testing practices, including unit, integration, and end-to-end testing.
• Strong collaboration skills when partnering with engineers and other functional roles, such as product management, UX designers, and customer care operations.
• Take full ownership, have a bias to ship, and finish the last twenty percent.
• Have product sense and form opinions about what should be built and why, backed by data and user evidence; show empathy for customers and agents.
• Strong engineering expertise across web and mobile, with experience across the app release cycle, test automation, performance, accessibility, localization, and platform UX conventions.

Nice to have:

• Working knowledge of React Native.

• Build and improve customer service experiences in web and React Native apps, including help centre and self-service flows, issue reporting, credits and refunds, and contact and messaging channels, from problem definition through production and measurement.
• Work with customer care operations, agent tooling, and third-party service platforms so that customers’ app experiences match what agents see and can act on.
• Collaborate with engineers across the department and company to improve the code base, systems, and processes.
• Design and develop solutions that scale across brands, markets, and languages.
• Support team members through workflows, pair programming, and code reviews.
• Work beyond your specialization when the problem demands it.
• Operate what you build by instrumenting, monitoring, and improving systems in production.
• Contribute to app and web experiences, owning customer quality metrics including self-service resolution rate, time to resolution, customer satisfaction, crash-free sessions, performance, and accessibility.

• The company aims to review your profile and respond within 5 business days.