Production Support Specialist

150 - 160 PLN/ godz./ godz.B2BB2B (netto)

MidHybryda·KrakówFull-time·B2B

#464147·Dodano 2 dni temu·2

Źródło: nofluffjobs.com

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Tech Stack / Keywords

DevOpsSREJava Python PowerShell Bash ServiceNow SQL Linux AWS AzureData structures

Podsumowanie oferty

The Production Support Specialist will maintain critical business applications and services, manage incidents, troubleshoot production issues, and improve operational processes. The role involves collaboration with software engineering teams to support platform stability.

Wymagania

Experience in Production Support, Application Support, IT Operations, DevOps, SRE, or a similar technical role.
Strong analytical and troubleshooting skills.
Ability to investigate incidents and identify root causes.
Programming or scripting skills, such as Java, Python, PowerShell, or Bash.
Understanding of production support processes, incident management, and operational best practices.
Ability to work effectively with development and infrastructure teams.
Strong communication and collaboration skills.
Risk-aware mindset and attention to service reliability.

Nice to have:

Experience with ServiceNow and incident, problem, and change management processes.
SQL and database knowledge.
Experience working with Linux environments.
Exposure to AWS and/or Azure platforms.
Familiarity with Java applications.
Understanding of software engineering fundamentals, including data structures and algorithms.
Knowledge of algorithm complexity and performance optimization concepts.
Experience supporting enterprise-scale applications.

Obowiązki

Monitor production systems and respond to operational alerts.
Troubleshoot application and infrastructure issues, perform root cause analysis, and coordinate resolutions.
Manage incidents, problems, and change activities using established ITSM processes.
Work closely with Development, DevOps, and SRE teams to improve system reliability and operational efficiency.
Support releases, maintenance activities, and production deployments.
Contribute to automation and continuous improvement initiatives.
Identify operational risks and implement preventative measures.
Participate in on-call or out-of-hours support activities when required.

Benefity

Opportunity to work on business-critical applications in a large international environment.
Exposure to modern engineering practices, cloud technologies, and enterprise-scale systems.
Professional growth within a collaborative and technically diverse team.

Antal

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